FAQ
Got questions? We’ve got answers. If you don’t see yours, hit us up!
How do I choose the right size for my jersey?
Consult the size chart available on the product pages. Measure your body dimensions and compare them with the chart for the best results.
What materials are your jerseys made from?
Our jerseys are crafted from high-quality, breathable fabrics providing softness, durability, and comfort.
Can I return or exchange my jersey?
We don't accept returns or offer refunds, but you can exchange for a different size. Raise the request within 3 days of delivery — the product must be unused, unwashed, with original tags and packaging intact. See our Shipping & Exchange Policy for full details.
How should I care for my jersey?
Avoid ironing on the print. Wash in cold water, avoid bleach, and air dry.
Do you offer international shipping?
Not right now — we currently ship within India only.
How can I contact customer support?
Use the contact form on our website or email us directly. Our team will be happy to help.
FAQ
Got questions?
Orders, shipping, payments, fit and drops — all in one place.
Orders & shipping
Where do you ship?
Within India only, for now. We don’t ship internationally yet.
How long will my order take?
Orders are dispatched within 2–3 days. Once dispatched, delivery takes 5–10 days depending on your location. Drops and sales can take a little longer.
How much is shipping?
Free on orders above ₹3000. Orders below ₹3000 have a flat shipping fee of ₹99.
How do I track my order?
Once your order is dispatched, you’ll get a shipping confirmation with tracking details.
Payments
How can I pay?
Prepaid with UPI, cards or net banking, or Cash on Delivery.
Is there a charge for Cash on Delivery?
Yes, a ₹50 COD fee is added at checkout. Prepaid orders have no extra fee.
Returns, damage & cancellations
Can I return or exchange my order?
No. All sales are final — we don’t accept returns, exchanges or refunds. Please check the size chart on the product page before you order.
What if my item is damaged, defective or wrong?
Tell us within 48 hours of delivery through our contact page, with an unboxing video and photos of the item. Once verified, we’ll send you a replacement.
Can I cancel my order?
Yes, as long as it hasn’t been dispatched yet. Reach us through the contact page and you’ll get a full refund to your original payment method. Once an order is dispatched, it can’t be cancelled.
Fit & care
How do your tees fit?
Our tees are cut oversized. Check the size chart on each product page and compare it with a tee you already own. Size down if you want a closer fit.
How do I care for my U14U pieces?
Wash cold, inside out. No bleach, no tumble dry — dry in the shade. Never iron directly on the print.
Drops
Will you restock?
Drops are limited and may not come back. Follow @u14uofficial so you don’t miss the next one.
Still have a question?
Hit us up on the contact page.