Shipping & Exchange

1. Order Processing & Dispatch

• Orders are processed within 2–6 business days after the order is placed.
• Once dispatched, customers will receive tracking details via email/SMS/WhatsApp.
• Dispatch time may be slightly longer during sales, launches, or high-volume periods.

2. Delivery

• Delivery time starts after dispatch, not from the date of order.
• Estimated delivery: 3–7 business days after dispatch, depending on the location.
• Delays caused by courier partners, weather, strikes, or other circumstances outside our control may occur.

3. No Returns / Exchange Only

• We do not accept returns or provide refunds.
• Products can only be exchanged, subject to the conditions mentioned below.
• Exchanges are primarily offered for size-related issues.

4. Exchange Eligibility

To be eligible for an exchange:

• Exchange requests must be raised within 3 days of delivery.
• The product must be unused, unworn and unwashed.
• Original tags, packaging and labels must be intact.
• The product must not have any perfume, makeup, stains, damage or signs of wear.
• Items purchased during a sale or special promotion may be non-exchangeable.

5. Size Exchange

• Customers can request an exchange for another available size of the same product.
• Exchanges are subject to stock availability.
• If the requested size is unavailable, an alternative product or store credit may be offered, depending on availability.
• Size exchanges are not guaranteed if the requested size is out of stock.

6. Damaged / Wrong Product

If the customer receives a damaged, defective, incorrect product, or a wrong size due to an error from U14U, they must contact us within 48 hours of delivery.

Please provide:

• Order number
• Photos/videos of the product
• Photos of the packaging and shipping label

7. Exchange Shipping Charges

• For size exchanges, the customer is responsible for the return shipping charges. U14U will cover the shipping cost for sending the replacement product.
• If the product is wrong, damaged or defective due to an error from U14U, U14U will cover the applicable shipping costs.